Warranty Policy

🔰 EFFECTIVE FORM: 15 NOVEMBER 2024

 

As the largest seller of Smart Home products nationwide, NioLife Automation adheres to the standard warranty policies provided by the manufacturer. The details of the warranty policy are as follows:

 

🟢 TO CLAIM WARRANTY:

 

A. Necessary Documentation: To avail of warranty services, customers must provide a valid invoice that includes the Customer's name, Contact number, the date of purchase, warranty period, and the unique serial number (USN) of the product. Also, have to claim the product's full packaging including the warranty sticker/card and hologram.

 

B. Stock Faulty/Factory Default: Products found faulty or in inappropriate condition at the time of delivery or within 24 hours of delivery are considered stock faulty. Upon confirmation by Niolife and assessment by the after-sales support team, these products will be replaced with new items, complete with a warranty sticker/card and hologram.

 

C. Warranty Claim Resolution Time: Valid warranty claims will be resolved within 7-10 working days after the product is received by the service center. In the event of special circumstances or stock unavailability, the resolution may take a few additional days. If we are unable to provide warranty support due to stock or other issues, the product's value will be refunded or credited to the customer within 15 days. If a product has been used for two-thirds of its warranty period, 30% of its value will be deducted as depreciation during the refund process.

 

D. Serial Number Tracking: NioLife Automation will maintain a database of the product's unique serial numbers (USN) in its ERP system. For a warranty claim to be valid, the serial number must match the records in the system.

 

E. Post-Warranty Support: After the warranty period has expired, products can still receive after-sales support (*subject to the availability of product parts). This support will be subject to a selected service charge, along with any necessary expenses for parts.

 

F. Claim Address: To avail of warranty services, customers must send the products via courier service at their own cost.

 

 

 

🟢 EXCLUSIONS FROM WARRANTY COVERAGE:

 

A. Incomplete Documentation: Claims will be rejected if the sales invoice lacks essential details such as the selling date, unique serial number, warranty period, and if the product is missing the warranty sticker/card or hologram.

 

B. Physical Damage: The warranty does not cover scratches, nicks, stains, or dents caused by misuse. It also excludes cosmetic issues caused by weather or sweat, and damage due to sand or dust that blocks the power button or causes internal blockage.

 

C. External Factors: Damage from negligence, accidents, modifications, power surges, improper maintenance, unsuitable environments, water damage beyond specifications, natural disasters, or other external causes are excluded.

 

D. Products Accessory Exclusions: Accessory items, such as cables, adapters, straps, remotes, and other external parts of a product, are not covered under the warranty. This warranty applies only to the main product.

 

E. Product Specifications: Issues with product quality or performance must adhere to manufacturer specifications and user manuals. Additionally, warranty claims related to the product's operating language will not be entertained.

 

F. Unauthorized Products & Repairs: Any service performed by an unauthorized provider will void the warranty.

G. End-of-Life (EOL) Policy: NioLife Automation adheres to a standard End-of-Life (EOL) policy. After a product reaches its EOL, NioLife Automation will not provide after-sales support or be liable for any support.

 

 

✅ NioLife Automation reserves the right to make modifications to this warranty policy at its discretion. Such modifications may be made to improve clarity, address new legal or regulatory requirements, or adapt to changes in our product offerings.