Returns and Refunds Policy

🔰 Niolife Automation appreciates every single time you trust us with your purchase. We love to provide you with a hassle-free shopping experience. We assure you that all products sold on www.niotech4u.com are brand new.

 

🟢 RETURNS POLICY:

 

▪️ If you find the product is damaged, defective, incorrect, incomplete, or "not as described" at the time of delivery, you can exchange/return it within 7 days and we will solve your issue within the next 7 working days (Outside Dhaka 10 days), after receiving your notification.

 

▪️ Change of mind is not applicable for return and refund.

 

🟢 VALID REASONS TO RETURN AN ITEM:

 

▪ The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

 

▪ The delivered product is incomplete (i.e. has missing items and/or accessories)

 

▪ The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

 

▪ The delivered product does not match the product description or picture (i.e product not as advertised)

 

🟢 CONDITIONS FOR RETURNS:

 

▪ The product must be unused, and without any flaws

 

▪ The product must include the original price tags, labels, user manuals, warranty cards, invoices, and accessories

 

▪ The product must be returned with the original and undamaged manufacturer's packaging/box. Do not put tape or stickers directly on the manufacturer's packaging/box

 

▪ Note: If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund. Once your return request has been rejected, the item will be delivered back to you in between 6-8 days. Item will be sent to scrap after one (1) failed delivery attempt and no refund will be given.

 

🟢 FOR RETURN OR EXCHANGE, FOLLOW THE STEPS:

 

▪ Please share the problems that you are facing including your Order ID / Invoice and E-mail us at support@theniotech.com or contact us at the Hotline Number +8809611900351 or knock us at our Facebook and WhatsApp messenger

 

▪ We will confirm the exchange/return request and will inform you about the pickup/further process

 

▪ Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You have to notify us via mail or phone call or Facebook and WhatsApp messenger and also you have to send us the product within 7 days

 

🟢 WE WILL BEAR THE RETURN DELIVERY CHARGE:

 

▪ If the delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)

▪ If the delivered product is incomplete (i.e. has missing items and/or accessories)

▪ If the delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)

▪ If the delivered product does not match the product description or picture (i.e product not as advertised)

 

🟢 YOU WILL BEAR THE RETURN DELIVERY CHARGE:

 

▪ If you change your mind & cancel the booking after the product has already been delivered

 

🟢 REFUND POLICY: Your money is 100% safe with us. Refunds are issued when

 

▪ We are unable to deliver the ordered product

▪ We are unable to provide a replacement

▪ We delivered a different product to you

 

📌 Most refunds are fully refunded in 5-15 days after we receive the return package

 

📌 Credit card payment returns may take longer depending on Commercial Banks

 

📌 If you pay us by any mobile wallet (i.e. bKash, Rocket, Nagad), your money will be refunded within the same account within 5-7 working days

 

 

✅ Thanks for being with us and we welcome your trust in our products and services to ensure you a delightful journey with Niolife Automation